Since we began selling Australia's latest and cheapest mobile phones, we’ve had the occasional query from you guys (understandably of course!).To save you spending hours worrying about how to word your question in an email (because we all know there are plenty of other things you would prefer to be doing), we’ve compiled a list of our most frequently asked questions – hopefully yours is in there too.

Are you an Australian company?

Yes we are. We are 100% Australian owned and operated. Discount Mobiles is a wholly owned subsidiary of Infiniti Pty Ltd, the Australian owned and operated Telecommunications Company that has been in operation since 2001. We are based in the sunny capital of Victoria, Melbourne.

Is your stock actually Australian?

Of course! There are some shoddy mobile phone retailers out there – but we’re not one of them. Everything we sell is 100% ACMA compliant and exactly the same as you would receive from any reputable shop in Australia… just a whole lot cheaper!

Will my phone work on any network? I don’t want to get a locked phone!

At Discount Mobiles, we don’t just believe in giving consumers the cheapest price – we’re also firm believers in freedom of association. Your new mobile will work on any networks that’s compatible with the handset. You’ll find this information listed on the networks support page of each handsets individual detail page.

Can I come and see your selection before I buy?

In short – nope! To keep our costs low so we can pass on the savings to you, we don’t actually have a physical shopfront. We do however guarantee that whatever phone you decide on, it will arrive exactly like it looks online or your money back – so you can buy 100% risk free. Our parent company, Infiniti Telecommunications, does however have an office if you want to drop in and say hi.

How secure is your website?

Our site is sealed with Thawte premium SSL certificates. All information entered when you make a purchase is encrypted using state of the art, 128 bit encryption. What does that mean in plain English? Our site is like the Fort Knox!

How do I contact you?

We can, be reached via our contact from here . If you want to chat (and we don't blame you, we've got awesome phone voices) give us a call on 1300 889 654.

Where do you deliver to?

We deliver to anywhere and everywhere in Australia and if the phone you want is in stock – you should receive it within 7 business days.

I want to keep track of my shiny new phone!

Don’t worry, it’s in good hands and once we ship your new mobile, we’ll email you a URL and a tracking number so you can keep an eye on where it is in the process.

How much will delivery cost me?

Delivery via our couriers is at the rate of:
• $15 for a single item
• $5 for each additional item thereafter

Can I jump the queue and come and pick it up myself?

In short – no. to keep our overheads as low as possible, we don’t have a physical store front. And the guys at our shipping warehouse are a pretty shy (but very reliable) bunch. Don’t worry – you’ll get your new mobile soon!

What if I am not there to pick up my phone?

It’s exciting to get a new phone, so we hope that you will be there to pick it up when our courier arrives! We make deliveries during business hours (08:00 - 17:30 Monday to Friday excluding public holidays) so whatever address you email us as your delivery address is where we will send it… it would be really helpful if you’re there between these times. If you’re not going to be around, we suggest nominating a friend (not someone who is going to nick it in a jealous rage!) to be there and meet the delivery guys. If no one is there to meet our delivery people, they’ll just leave you a note to call them and arrange an alternate time to pick it up.

What kind of warranty will my mobile come with?

The standard manufacturers standard warranty on mobile phones is 12 months, however you should check with the manufacturer first.

What accessories will come with my phone?

The phones come with all the same accessories that you would expect if you were to purchase them directly from the manufacturer. For the finer details, check the appropriate phone manufacturers website.

How can I pay for my new phone?

Whoever said plastic was fantastic was obviously talking about how easy credit cards make online shopping! We’re happy to accept your preferred payment method, as long as it’s either VISA, a debit card or Mastercard and PayPal. Amex, Bpay, Diners, Cheque or $100 notes sent by snail mail are not the way we prefer to do business.

Privacy

Privacy is something we uphold just as much as our incredibly cheap prices. Click here to read our privacy policy in details.

What is your return and refund policy?

All our phones carry a full 12 month manufacturer’s warranty. Phones may only be returned if they are faulty and must be returned to a manufacturer as per warranty instructions.

Discount Mobiles is not responsible for service and warranty claims.

If you receive a faulty or dead mobile phone on delivery, please call us immediately on 1300 889 654 or contact us so we can replace or repair the handset under the Early Life Failure warranty. If your new handset becomes faulty within 14 days of the date of invoice (30 days for Nokia handsets) simply contact us and we’ll arrange for the handset to be replaced or repaired.

Only those faults that are deemed by the manufacturer to have been caused by the phone's internal software or as a part of the manufacturing process will be covered by the Early Life Failure warranty.

I’ve found the mobile I want cheaper on a different site. Give me one good reason why I should buy from you?

Ever heard of a “grey import”? If you’ve found a vendor selling the same mobiles as us as a seemingly impossibly cheap price – the chances are that it’s non-Australian stock.

Not only do “grey imports” have no Australian manufacturer’s warranty (so if something goes wrong, it will be a costly and time consuming exercise to send them back to the country of origin for repair or replacement) but often they don’t work on Australian networks.

Every mobile phone sold by Discount Mobiles is guaranteed to be 100% Australian approved stock - sourced only from authorised wholesalers, approved by the phone companies themselves.

All of our phones also have the full 12 month Australian manufacturer’s warranty.

When you buy from us, you know that you are getting the real deal at the cheapest price.

Which phone works best with Telstra?

Australia presently has three GSM networks (Telstra, Optus and Vodafone). Each of these uses a combination of the GSM 900 and GSM 1800 bands which are available on every handset currently available from Discount Mobiles.

In some other countries GSM services are provided via GSM 850 and/or GSM 1900 bands, one or both of these bands are supported by many handsets currently available from Discount Mobiles.

Australia also has an increasing trend towards third generation mobile technologies (3G) available from four providers (Telstra, Optus, Vodafone and Three). Three of these networks (Optus, Vodafone and Three) operate on the 3G 2100 band which is supported by a large number of handsets currently available from Discount Mobiles.

Why haven’t I received my email order confirmation or tax invoice?

Two words: spam filter. Some email providers such as Hotmail and some of the other free web mail sites confuse our order confirmation emails as spam. Like all spam, it gets sent to either your trash or spam folder and you can generally retrieve it from there. We’re working out a way to get around this as we speak. If you require us to resend any invoice or email, we are more than happy to do so.

Even though my credit card has been debited… why do I have nothing to show for it?

Our incredibly secure credit card portal is situated in a state of the art, secure facility and to ensure your safety and security, this gateway does not actually communicate your financial information with our website.

After your card has been authorised, the portal needs to let our website know that your purchase has been approved.

When you click on the next button, our website knows that a successful payment has been made and then your order will be processed.

Haven’t found the answer to your question? Give our friendly team a call or if you’re a little on the shy side, just drop us a line in our quick question box below.